services
One Bit at a Time
Global Distributor
After-Sales Service
To support our global distributors in successfully promoting and selling our products in their local markets, we provide comprehensive and flexible after-sales service solutions. These are specifically designed for high-performance gaming hardware products such as power supply units (PSUs), liquid cooling systems, and related components.
One-on-one dedicated after-sales support contact for real-time assistance and technical consultation
Replacement service for defective or DOA (Dead on Arrival) products
Standard RMA (Return Merchandise Authorization) repair service, including product return and repair logistics
Free spare parts replacement for in-warranty cases (subject to regional policy and quantity)
Transparent, trackable service process to ensure efficiency and customer satisfaction
Warranty Policy
We offer product-specific warranty coverage depending on the category of hardware.
Warranty covers defects and malfunctions arising from non-human factors, provided the product has been used according to the original instructions and specifications.
- Warranty does not cover damages caused by misuse, improper handling, unauthorized disassembly, or modifications
- Any repairs conducted by non-authorized service providers will void the warranty
- Customized after-sales solutions are available upon request for specific markets or distribution models
Power Supply
liquid cooler
Customer Feedback
Let us know how we're doing!
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